Category Archives: customer service

Airports Reaching for New Heights of Passenger Safety

By Cheryl Albiez, Media Relations Staff The Port Authority is going the extra mile when it comes to ensuring the health and safety of employees and passengers at its airports – whether its high-touch surfaces, new PPE vending machines, rigorous … Continue reading

Posted in air travel, airport terminals, airports, AirTrain Newark, aviation, aviation geeks, Big Apple, coronavirus, COVID19, customer service, EWR, PATH Trains, Port Authority Trans-Hudson, Winter Storm Jonas, Port Region of New York and New Jersey, Portfolio, Uncategorized

For This Essential Worker, Her Favorite Role is ‘Mom’

By Cheryl Albiez, Media Relations Staff Like thousands of essential employees, Keivett Francis-Harrison plays a critical role in ensuring that travelers and cargo at Newark Liberty International Airport arrive safely at their destinations. Francis-Harrison, an Operations Services Supervisor working from … Continue reading

Posted in air travel, airport terminals, airports, aviation, aviation geeks, customer service, Elizabeth, New Jersey, Employee Resource Groups, EWR, FAA, Giving Back, international flight, international travel, New Jersey, New Jersey Air Transportation, Newark, Newark Liberty International Airport, NY/NJ region, NYC, PANYNJ, Port Authority, Port Authority of New York & New Jersey, Port Authority of New York and New Jersey, Port Authority of NY/NJ, transportation, Uncategorized | Tagged , , , , , , ,

Volunteers Extend a Helping Hand at JFK, Newark Liberty

By Cheryl Albiez, Media Relations Staff At the age of 92, U.S. Army veteran Mel Manheimer no longer serves his country on active duty. But service is still an essential part of his life, as the last nine years as … Continue reading

Posted in air travel, airport terminals, airports, aviation, aviation geeks, customer service, EWR, international travel, John F. Kennedy International Airport, Kennedy Airport, Kennedy International, National Volunteers Week, New York, Newark Liberty International Airport, NY/NJ region, NYC, Port Authority of New York & New Jersey, Port Authority of New York and New Jersey, Port Authority of NY/NJ, public transportation, Travelers Aid, Travelers Aid International, Uncategorized, volunteers | Tagged , , , , , , , ,