Step by Step, PA is Raising the Airport Safety Bar

By Cheryl Albiez, Media Relations Staff

Over the past six months, the Port Authority has been partnering with airlines, government leaders and other airport stakeholders to help restore confidence in air travel. At the top of that list is an aggressive, focused campaign to keep the airports clean, safe and accessible.

As Port Authority Aviation Director Huntley Lawrence put it: “Our goal as the operator of the region’s airports is to win back customers and return better than before. And we know we can’t do that unless we put health and safety before everything else.”

The Port Authority’s four commercial airports – John F. Kennedy and Newark Liberty International airports, LaGuardia Airport and New York Stewart International – have launched a public awareness campaign to highlight the agency’s efforts to provide the highest level of safety when traveling through and working at its airports.

A new video entitled “Steps to Safety,” detailing the PA’s safety protocols, is now posted to the Port Authority’s YouTube channel. Additional coronavirus-related updates can be found on the agency’s website. 

The airports’ cleaning and safety program is guided by four core principles:

  • Enhanced cleaning, sanitizing and disinfecting regimens are the new normal. Both employees and customers are expected to frequently wash their hands or use hand sanitizer.
  • Facilitating social distancing and deploying new technologies and mobile applications to reduce face-to-face interactions and passenger contact with touch surfaces in the terminal.
  • Restricting airport facility access to ticketed passengers and employees.
  • Speeding the traveler journey within air terminals from the front door to the cabin door by minimizing distractions and providing clear directions.

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The protocols in place to carry out these principles include requiring face coverings at all terminal and facilities, the deployment of 300+ hand sanitizing units and 150+ hand-wipe units at the airports, regular and vigilant cleaning of high-touch services, installing hundreds of plexiglass barriers at high-contact customer service points and 6,700 signs emphasizing the agency’s protocols.

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