By Joseph Iorio, Media Relations Staff
It’s 5:45 p.m. on a Wednesday in Jersey City. While most commuters are hustling to leave work, travel home and relax after a long day, one group of dedicated volunteers is just beginning to gather at PATH’s Journal Square station.
Armed with constructive criticism and thoughtful recommendations, the group – the PATH Riders’ Council (PRC) — is well-prepared to advise PATH management on how the system can better serve customers. It’s an additional set of eyes and ears for PATH leadership, assuring them that passengers have a strong voice in system design, communication and operations decision-making.
“PATH has a positive, collaborative and team-oriented relationship with the PRC,” said Jessica Mills, PATH’s Manager of Marketing and Customer Service. “Since 2015, when the PRC was initiated, we have built a high level of trust. Members are passionate advocates of public transportation and take their roles seriously.”
Currently, PRC is seeking to fill six current vacancies on the 15-member volunteer council. Those interested in serving as members have until 8 p.m. on September 29 to submit applications. This year, the selection committee will be made up of PRC Chairman Stewart Mader and PATH staffers. Candidates must be regular users of the system, live in the PATH service area and be at least 18 years of age. To apply for a position on the council or for more information on the PRC, click here.
Council meetings are held every other month, between 6-8 p.m. on the third Wednesday evening, at PATH headquarters at Journal Square in Jersey City. PRC members provide vital feedback on all aspects of rail operations and project execution. Its sessions focus on issues such as train schedules, service disruptions/adjustments, technology improvements, signage, public safety and public outreach strategies.
PRC members can candidly share guidance and feedback. This underpins the entire PATH-PRC relationship, because we want to make sure rider input is something PATH can rely on, and is willing to solicit,” Mader said.
“PRC members can candidly share guidance and feedback. This underpins the entire PATH-PRC relationship, because we want to make sure rider input is something PATH can rely on, and is willing to solicit,” Mader said.
Most recently, the PRC advocated for the inclusion of other transit options on the PATH services maps located in each train car. Following its recommendation, PATH added NJ Transit and MTA options to all maps, stations and marketing materials. Other notable achievements include schedule modifications to enable operation of the 33rd Street trains on five-minute headways later into the evening rush, and the addition of a World Trade Center-Newark train between 5-5:45 a.m. to accommodate travelers to Newark Airport.
“The PRC’s value to PATH is significant,” said PATH General Manager/Director Mike Marino. “As respected members of society, who understand the importance of safe and reliable mass transit, we actively seek their feedback on various aspects of PATH’s operation to better serve the region.”